The Sabsiz service is provided and invoiced by FAWZ AI, a sole establishment in Dubai, United Arab Emirates, licence no. 1666146. Address: Al Fattan Tower, Dubai. Website: fawzai.net. Email: [email protected].

1. The principle

We want a refund policy that is clear and fair. The clause below is the refund policy that applies to paid plans.

2. The first 3 worksheets are free

The first three worksheets are free and do not require a card, so they do not give rise to a payment refund.

3. Refund clause

If a parent requests a refund within seven (7) days of payment, and the account has used fewer than five (5) pages, the amount paid may be refunded in full to the original payment method where possible.

If five or more pages have been used, or if the seven-day window has passed, a refund may not be available except where the law requires it or the Sabsiz team grants one in an exceptional case.

4. How to ask

Submit a request through the Contact Us page or, once enabled, from the parent dashboard, with the subscription reference and the email on the account.

5. Timing

We aim to review the request within a reasonable time. When the amount appears in a bank account may depend on the payment provider.